BEHAVIORAL EQ

Whilst the emotional intelligence framework is concerned with multiple facets of people's lives, BEQ focuses only on those dimensions and concepts that are most important for interpersonal skill and success within the workplace, and which are critical to productive relations and functioning within the work environment.

Further, there is evidence that EQ skills can be developed through training programmes. Social Style and Versatility training teach specific skills that increase Emotional Intelligence. Developing this expertise in behavioural styles makes individuals and their organisations more productive and effective.



EMOTIONAL INTELLIGENCE CURRICULUM

Behavioural EQ - Concepts Guide A half day workshop with an EQ self analysis tool.

Behavioural EQ – Applications Guide A follow-up workshop/coaching session to effect greater implementation.

Behavioural EQ – Leader Kit A kit containing all the resources needed to run the workshops.


The Network of Training (Cape) is the official distributor and implementer of TRACOM's Behavioural EQ workshops and the SOCIAL STYLE workshops. For more than 25 years The Network of Training has been successfully training the staff of blue chip corporations to achieve better understanding and hence performance improvement through the benefits of BEQ training. Maximum success is achieved when a process of integrating the two technologies is used.




CASE STUDY:

Starwood Hotels. ‘Quality Leadership Drives Financial Performance'. Starwood Hotels delivered integrated Emotional Intelligence and SOCIAL STYLE training to 100,000+ employees.

RESULT:

“Teaching Emotional Intelligence and SOCIAL STYLE is an important part of achieving a culture of customer service. It allowed Starwood Hotels to move from relying on scripted interactions to having Associates who are able to make thoughtful decisions about how to most effectively respond to the needs and requests of our customers. It has improved our overall customer satisfaction. The Starwood Hotels Performance Chain




Behavioural EQ Logo

QUALITY LEADERSHIP - ENGAGED EMPLOYEES – LOYAL CUSTOMERS – STRONG FINANCIAL PERFORMANCE.




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